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Setting up your email program
- Accessing your mailbox via WebMail
Access your mailbox by opening your web browser (e.g., Internet Explorer® or Netscape®) and enter www.first-webmail.com into the address bar at the top of the page.
Enter the user name (i.e., your email address "yourname@mydomain.co.uk") and password. Note: your user name is your full email address.
- Accessing your mailbox via a PDA,
XDA, iPAQ or other Mobile
device. Will work with most new Mobile Phones.
This is exactly the same as WebMail above - just open a web browser, enter the URL www.first-webmail.com and our web server will recognise that you are using a PDA or Mobile device and will adjust the display accordingly.
You can also embed your username and password in the URL for convenience, but please make sure you enable password protection on your device - just in case you lose your PDA/Phone. Please contact our support department and we will send you details on how to achieve this.
- Accessing your mailbox via a WAP browser
Again this is exactly the same as WebMail, but if you only have a black and white screen, it will display characters (no graphics). Enter your email address and password.
General Note: Always log out of WebMail / PDA Mail / WAPMail instead of just closing the browser.
- Accessing your mailbox via an email client (e.g.,
Outlook Express®)
As examples, we have chosen the most popular email programs and provided you with instructions on how to configure them to access your mailbox using POP3.
From the list below, please click on the program and its associated operating system to see the correct set-up instructions:
Microsoft Windows ®
Microsoft Outlook 98/2000
Microsoft Outlook 2003
Outlook Express
(all versions)
Netscape/MozillaApple Mac ®
Thunderbird
Note:In all cases, you should use these settings, unless you have been informed otherwise by our support department :
SMTP (outgoing): mail.first-web.net
POP3 (incoming): mail.first-web.net
You must enable SMTP authentication for sending email, using the same username and password as for your incoming email. (Note: SMTP authentication is not the same as SPA authentication. Contact us if in doubt.)
In most email software, 'Username' means your full email address
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You should use these
settings, unless you have been informed
otherwise by our support department:
SMTP (outgoing): mail.first-web.net
POP3 (incoming): mail.first-web.net
You must configure your software to use SMTP authentication when you send
email, using the same username and password as for your incoming
email - without this authentication, you will not be able to send
any email through our servers.
(Note: SPA authentication is not supported. Contact us for further
details if in doubt.)
Note: a common mistake is to set your email client to check for
new incoming email too often, such as every 60 seconds. Depending
on factors such as your connection speed, your computer's speed and
your mailbox contents, this can stop you receiving any incoming
email if the time taken for your computer to check for new email
exceeds the short polling interval you have set. It can certainly prevent
you checking for new email ! Therefore, you should
set your polling interval to something sensible like every 5 minutes
or every 10 minutes.
Backups
To back up your email you must first use POP3 software to
download a copy of your email to your own computer, after which the local
mailstore should be included in your usual backup routine. You will not
be able to back up your email if you use Webmail only.
