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We always require signed authorisation, by letter or fax, before we can transfer away control of a domain name. This helps to avoid dispute later.
 
There are slightly different requirements for the confirmatory letter depending on whether the registered owner (the transferor) is a UK incorporated company, an unincorporated company, or an individual. If the transferor is a company located outside the UK please contact us for further information.
 
• If the transferor is a UK incorporated company reference should be made to the full registered company name, registered address and registered company number. This is in accordance with the Companies Act 1985. The letter must be signed by a [legibly named] Director of the company.
 
• An unincorporated company letterhead should refer to the name(s) of the proprietor or partners and also the full legal trading name and trading address.
 
• In the case of an individual, they should include their home address and the address they provided at the time of registration.
 
• In every case, the confirmatory letter should make clear what instructions are being given to First-Web Network Services Ltd with regard to a specific domain name.
 

For your own protection, always ensure that if your domain names are owned by a company, any changes to the company (name change, dissolution etc.) do not affect your rights to the domain name. If in doubt you should seek legal advice.
 
If any of the above requirements are not met this may delay transferring control of your domain name.
 
After control of a domain name has been transferred away we will delete its DNS zone files from our servers after a few working days, and after a further maximum 7 days we will delete hosted website/email/database contents. Please ensure the new provider has set up appropriate DNS zone files, websites and email on their systems before the transfer takes place. Upon request, we can assist by assigning your new provider's name servers to the domain name prior to the transfer; alternatively, the new provider must assign their own name servers IMMEDIATELY after the transfer of control.