Setting up your email program

Email can be used in one of two ways: POP3 or IMAP. We support POP3 'out of the box' and IMAP on request, but most people use POP3 so the general settings below concentrate on POP3. Our Support staff will tell you the correct settings to use for email server, email address and password.

General settings for your email program or app
Account type POP3
Incoming server (POP3): As notified by our Support staff Port 110 (or 995 if using SSL)
Username: Your email address in full - i.e.
Password: As notified by our Support staff
Outgoing server (SMTP): same as incoming Port 25 (or 465 if using SSL)
Username: same as incoming
Password: same as incoming
Authentication type: Password
Do not set your email client to check for new incoming email too often, such as every 60 seconds. Depending on your connection speed, your computer's speed and your mailbox contents, this can stop you receiving any incoming email if your computer has not finished checking by the time it is due to check again. Therefore, you should set your polling interval to something sensible like every 5 minutes or every 10 minutes.

To backup your email, use POP3 software to download a copy of your email to your own computer, then include the local mailstore in your usual backup routine. You will not be able to backup your email if you only use Webmail or IMAP. Please note that we do not provide long-term storage for your email so you should include your downloaded email in your normal backup routine. You can find more information about how to back up your email on our Help page.

Secure email (encrypted email)
Although Internet email does not provide a built-in method for end-to-end encryption, it is possible to obtain a 'digital ID' or 'email certificate', the public portion of which you can share with your contacts so they can encrypt the emails they send to you. Companies such as Comodo** or Symantec** can provide digital IDs for use with popular email clients.

Accessing your email in a browser
Please contact Support for the address of our Webmail interface.
Log in using your email address and password.

Accessing your mailbox via a smartphone or other mobile device
This is exactly the same as Webmail above - just open a web browser on your device and enter the Webmail address we have given you. Log in using your email address and password.

** First-Web is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. First-Web is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by First-Web of the site.

You should also review the following policy links:

Privacy Policy
•  Payment Terms
•  Conditions of Service